By Owen Hargie

Auditing Organizational conversation is a completely revised and up-to-date re-creation of the winning Handbook of communique Audits for Organizations, which has proven itself as a middle textual content within the box of organizational verbal exchange. study experiences continuously express the significance of powerful communique for company good fortune. additionally they underscore the need for agencies to install position established strategies to let them to systematically degree and visual display unit their communications. This Handbook equips readers with the very important analytic instruments required to behavior such assessments.

Owen Hargie, Dennis Tourish and distinctive members drawn from either and academia:

  • provide a entire research of study, thought and perform touching on the communique audit approach
  • review the most strategies confronting organisations embarking on audit
  • discuss the benefits and demerits of the techniques available
  • provide case stories of the communique audit approach in action
  • illustrate how findings will be interpreted in order that appropriate thoughts may be framed
  • outline how studies emanating from such audits could be constructed.

This moment variation arrives at a time of substantial turning out to be curiosity within the quarter. a wide quantity of study has been released because the final variation of the publication, and the textual content has been comprehensively up to date via reviewing this wealth of knowledge. furthermore, new chapters on social community research and auditing the communique revolution were additional, including new case research chapters illustrating audits in action.

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Additional info for Auditing Organizational Communication: A Handbook of Research, Theory and Practice

Example text

Failures on this score damage the bottom line. But better informed and involved employees can help to build better organizations. As Sudhakar and Patil (2006, p. ’ Having identified internal and external communication as vital ingredients of organizational success the issue arises: what should be done about it? This book argues that by auditing what currently happens, the ground is prepared for substantial improvements. It therefore explores the tools and techniques that will assist organizations to achieve this objective.

Communication climate is therefore a crucial component of overall organizational climate. Various attempts have been made to establish the ingredients of an ideal communication climate. In an early study, Redding (1972) identified the following five dimensions of communication climate as being of particular importance: • • • • • supportiveness participative decision making trust, confidence and credibility openness and candour high performance goals. Creating such a climate involves five key information sharing practices, including communication about job, personal, operational and strategic issues, alongside robust systems for upward communication (Robertson, 2005).

Face-to-face meetings were held. Managers met with randomly selected small groups of staff, with the express purpose of facilitating open discussion on highly sensitive issues. Regular audits, video surveys and quality culture surveys were conducted to track the impact of the programme. Thus, follow up audits were conducted every 2 years. It is noteworthy that none of these steps is enormously radical. Internal communications programmes that effect significant improvements are often characterized by their simplicity.

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